Shipping Policy – Ultramarine Technology
1. Global Shipping & Logistics Partner
At Ultramarine Technology, Retail orders are processed through our official logistics partner, UBI Smart Parcel. Wholesale orders are processed by Express DHL / UPS / Fedex and By Air/Sea.
Every shipment includes a unique tracking number, You can monitor the entire process from it leaving the warehouse to your signing for receipt.
Service Coverage: Worldwide delivery available.
Insurance: All parcels are fully insured against loss or damage.
P.O. Box Support: Yes, we ship to P.O. Box addresses globally.
2. Shipping Rates & Delivery Times
Personal retail order, processed within 48 hours. We offer four tiered delivery options to balance speed and cost. All transit times are estimates in Business Days.
|
Service Level
|
Transit Time
|
Rate (0 - 0.5KG)
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Rate (0.6KG+)
|
|
UBI Smart Express
|
4 - 6 Days
|
$17.50
|
$26.50
|
|
UBI Smart Priority
|
5 - 7 Days
|
$12.50
|
$17.50
|
|
UBI Smart Standard
|
5 - 10 Days
|
$12.15
|
$17.15
|
|
UBI Smart Economy
|
10 - 25 Days
|
$7.80
|
$12.15
|
Note: (UBI Smart Economy: Countries without direct flights, force majeure factors affecting international flights) During peak sales seasons, please allow an additional 2-3 business days for processing.
Wholesale orders by Express Delivery within 3- 5 Business: Ideal for urgent orders and specific project deadlines. A cost-effective solution for bulk wholesale orders.
|
DHL
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3-5 Days
|
|
UPS
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3-5 Days
|
|
Fedex
|
3-5 Days
|
|
By Air
|
5-7 Days
|
|
By Sea
|
25-45 Days
|
Partnered with DHL, FedEx, and UPS. Shipping rates are calculated based on package weight, dimensions, and the current fuel surcharge. Contact us for details. We will help you find the most cost-effective option.
3. Regional Warehouses & Local Dispatch
To accelerate delivery, we operate strategic warehouses and forwarding hubs.
We offer 48-hour dispatch with a guaranteed next-day delivery service tailored for live commerce.
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Region
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Warehouse / Return Address
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United States
|
17256 S Main St, Gardena, CA 90248
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|
Australia
|
PO Box 6014, Chullora, NSW 1405
|
|
United Kingdom
|
59 Crew, Cou-pent, Van 81, Drop 56, C-round 734
|
|
Canada
|
Unit 16-17, 3495 Laird Rd, Mississauga, ON L5L 5S5
|
|
Germany
|
UBI Logistics 6538, C/O Hermes Germany GmbH
|
|
Hong Kong
|
480 Nathan Road, #2, Yau Ma Tei, Kowloon
|
|
New Zealand
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PO Box 210075, Auckland, 2145
|
|
France
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Sodexi Cargo, 6 2 Rue Des Voyelles, 95723 Roissy
|
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Spain
|
Ctra. Villaverde-Vallecas km. 3.5, Nave S-9B, 28070 Madrid
|
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Italy
|
Unit 04, 7F Bright Way, 33 Mong Kok Rd, Kowloon
|
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UAE
|
Manzana 008, 54990, Tultepec
|
|
Mexico
|
Located SCM From HULI, Aguascalientes
|
|
Belgium
|
PO Box 9333, 1934 City EMC Brucargo
|
4. Packaging Standards
Standard Products: Shipped in clear bags or boxes.
Shockproof Protection: All items are wrapped in White Bubble Bags.
Hard Goods (Keyboards/Heavy Items): Secured in Yellow Hard Boxes to prevent shattering.
5. Tracking Your Parcel
Once dispatched, you will receive a Tracking Number via email. You can monitor your shipment via:
Global Tracker: 17TRACK(Recommended for real-time status)
Local Postal Service:
Australia: Australia Post Tracking
Contact AU: 13 POST (13 7678) or +61 3 8847 9045
Pro Tip: If your parcel shows "Delayed" or "Held," please contact your local post office directly with the tracking number for the fastest resolution.
6. Wholesale Orders:
OEM & ODM Customized & Personalised Custom
Customised items require additional processing time: 7 – 45 business days.
Policy: Due to the nature of customisation, these orders cannot be cancelled, changed, or returned once production begins.
Pre-Order Products
Estimated delivery dates are listed on the product page.
Combined Shipping:
If you order a pre-order item with an in-stock item, the entire order will ship when the pre-order is ready.
Express Shipping Note:
Express shipping for pre-orders only applies to the transit speed after the item is manufactured.
7. Duties, Taxes & Customs
We ship on a DDP (Delivered Duty Paid) basis for most destinations outside the EU.
Taxes: Local sales taxes and import duties are calculated and displayed at checkout.
VAT: We are unable to provide VAT invoices.
EU Orders: Please refer to checkout for specific tax handling based on your country.
8. Guarantee & Amendments
Late Arrival Compensation: If your delivery is delayed by more than 10 business days beyond the estimated time, we will refund your shipping fee.
Order Changes: Once an order is placed, we cannot amend the shipping address or order details. Please double-check your information before confirming.
9. Free Shipping Offer
Enjoy Free Standard Shipping on qualifying orders.
Discount Code: PSFSHNEW (Apply at checkout)
10. Contact Us
For urgent shipping inquiries, contact our support team:
Email: sales@ultramarinetechnology.com
Phone: +852 6150 3259
