Return & Refund Policy – Ultramarine Technology
Our 30-Day Satisfaction Guarantee
At Ultramarine Technology, we stand by the quality of our smart home and tech gadgets. If you are not satisfied, we offer a 30-day return window from the date of delivery.
Quick Summary:
Defective Items: Full Refund or Replacement (We cover return shipping).
Change of Mind / Wrong Model: Refund minus 20% Restocking Fee (Customer covers return shipping).
Unopened Items: Accepted (Must be in original, resalable condition).
Return Eligibility & Conditions
1. Defective or Damaged Items (Faulty)
We sincerely apologize for any inconvenience caused by manufacturing defects.
Process: Contact us within 30 days at sales@ultramarinetechnology.com with your Order Number, Photos/Videos of the defect.
Resolution: We will respond within 2 business days with a prepaid return label or instructions. We cover the return shipping cost.
Outcome: Full Refund or Free Replacement.
2. New,Unopened,& Unused Items
To qualify for a full refund on non-defective items, the product must be in perfect, resalable condition.
Packaging: Please do not use scissors to cut open the original retail packaging. Tear the outer shipping box open carefully. Items with cut marks on the retail box are not accepted.
Condition: Items must be unworn, unwashed, and free of any stains (makeup, deodorant, etc.)
Testing: When testing gadgets (e.g., keyboards), please ensure hands are clean and no liquids are nearby.
3. Wrong Model / Change of Mind
If you ordered the incorrect item:
Restocking Fee: A 20% restocking fee will be deducted from your refund.
Shipping: You are responsible for the return shipping cost.
Replacement: If you want the correct model sent, you must pay for the new shipping fee.
Non-Returnable Items
Personalized / OEM Orders: Customized products cannot be returned unless defective.
Past 30 Days: Returns requested after the 30-day window will not be accepted.
Return Address (Global Hubs)
Please DO NOT send returns back without contacting us first. We will provide the nearest return address based on your location to save you time and money.
Primary Return Center (Hong Kong ):
Ultramarine Technology Returns
[Hongkong: Flat 2, 3/F. Ruby Commercial Building, 480 Nathan Road, Kowloon.]
Regional Forwarding (If applicable):
USA: 17256 S Main St, Gardena, CA 90248
UK: 59 Crew, Cou-pent, Van 81, Drop 56, C-round 734
AU: PO Box 6014, Chullora, NSW 1405
(Note: We reserve the right to instruct returns to the closest hub to minimize transit loss.)
Liability & Lost Returns
Ultramarine Technology is not responsible for packages lost or misdirected during return transit.
We strongly recommend using a trackable shipping service or purchasing shipping insurance for returns. If the carrier confirms delivery but we do not receive the item, we cannot issue a refund.
Refund Processing
Once your return is received and inspected:
Timeline: Refunds are processed within 2 business days.
Method: Refunds will be issued to your original payment method.
Notification: You will receive a confirmation email once the refund is initiated.
Ultramarine Technology: Returns & Refunds Flowchart
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Scenario / Trigger
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Customer Action
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Our Action
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Timeline
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Who Pays?
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Item arrived damaged or defective
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Email us photos/videos + Order
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Approve return or instant refund
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2 Days
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We pay
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Ordered wrong model / Changed mind
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Request return via email
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Issue return instruction
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2 Days
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You pay
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Item unused, Unopened (Resellable)
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Tear open package carefully, return
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Inspect item upon arrival
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2 Days
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You pay
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Used item / Cut packaging
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Not eligible for return
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Reject return request
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N/A
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N/A
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After 30 days
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Not eligible for return
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Reject return request
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N/A
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N/A
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Lost in return transit
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Use trackable shipping
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Reject return request
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N/A
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You pay
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Quick Rules (Read Before Returning)
The 30-Day Window: Returns must be initiated within 30 days of delivery.
The "Scissors Rule": Do NOT use scissors on the retail box. Tear the shipping bag. Scissor marks = No Refund.
The "Makeup Test": Trying on wearable tech? Ensure no makeup, deodorant, or perfume touches the item. Stains = No Refund.
OEM/Custom Orders: Personalized items are Final Sale and cannot be returned unless defective.
How to Start a Return?
Email: sales@ultramarinetechnology.com
Subject: Return Request - [Your Order Number]
Body: State reason + Attach proof (photos/videos).
Address: We will provide the nearest return hub (USA/UK/AU/China) after approval.
