Refund policy
This Return, Refund & Warranty Policy is issued by ultramarine technology co., limited (the “Company,” “we,” “us,” or “our”), a Hong Kong SAR business operating under the Ultramarine / Ultramarinelife brand.
At Ultramarine Technology, we are committed to providing reliable electronics accessories, smart home products, and tech gadgets. This policy explains our standard return procedures, refund conditions, product warranty, and international return arrangements.
Our standard commercial return policy is based on a 30-day return window, a 20% restocking fee for eligible non-defective returns, and a three-month express warranty for all products. These terms apply subject to any applicable mandatory consumer protection laws, statutory guarantees, and separately agreed contractual terms.
1. Quick Summary
* Standard Return Window: 30 days from the date of delivery.
* Defective, Damaged, or Incorrectly Supplied Products: We will assess the issue and provide an appropriate remedy, which may include a refund, replacement, repair, or another remedy where applicable. Eligible return shipping costs are covered by us.
* Change of Mind or Wrong Model: Eligible non-defective returns may be subject to a 20% restocking fee and customer-paid return shipping, where permitted by applicable law.
* Unopened and Unused Products: May be returned if they meet the applicable return conditions.
* Customized / OEM / ODM Products: Generally not eligible for change-of-mind returns, except where otherwise agreed or required by applicable law.
* Warranty for All Products: Three-month express warranty from the delivery date, subject to the warranty terms and any applicable statutory rights.
* International Returns: We provide designated return locations in Hong Kong, mainland China, and selected international destinations.
* Return Authorization: Contact us and obtain written return instructions before shipping any product.
* Refund Processing: Approved refunds are generally initiated within two business days after the returned product has been received and inspected, or after another resolution has been approved.
The summary is for convenience only. The detailed terms below and any applicable mandatory laws govern where there is a difference.
2. Our Standard 30-Day Return Policy
We offer a standard 30-day return window beginning on the date of delivery.
To request a standard return, please contact sales@ultramarinetechnology.com within this period and provide your order number, product details, and reason for the return.
Our team will review your request and confirm whether the product qualifies for a standard return, the applicable charges, and the designated return address.
The 30-day period is our standard commercial return period for eligible voluntary returns. It does not automatically limit any longer or different remedy period available under applicable consumer protection law, including rights relating to defective, misdescribed, or incorrectly supplied products.
3. Defective, Damaged, or Incorrectly Supplied Products
We apologize for any inconvenience caused by products that arrive damaged, have a manufacturing defect, or do not match the order.
How to submit a claim
Email sales@ultramarinetechnology.com with:
1. Your order number.
2. The product name and model.
3. A description of the problem.
4. Clear photographs or videos showing the defect, damage, or discrepancy.
We aim to respond within two business days with next steps, which may include troubleshooting, return instructions, a prepaid return label where available, or an alternative resolution.
Available remedies
Depending on the circumstances, the nature of the issue, the applicable agreement, and the law governing the transaction, we may offer a refund, replacement, repair, or another appropriate remedy.
For verified defective, damaged, or incorrectly supplied products, we cover reasonable return shipping costs where required by this policy or applicable law. We will confirm the return arrangements before you ship the item.
Please contact us before returning or disposing of a damaged product, unless applicable law requires otherwise or we instruct you to take a different action.
A customer will not be charged the standard 20% restocking fee for a verified defective or incorrectly supplied product where such a fee is prohibited by applicable law or inconsistent with the remedy owed.
4. Change of Mind or Incorrect Model
If you ordered the wrong model, color, size, or compatibility version, or simply changed your mind, you may request a standard return within 30 days of delivery.
For eligible non-defective returns, the following standard terms apply where permitted by applicable law:
4.1 Restocking Fee
A 20% restocking fee may be deducted from the refund for an eligible change-of-mind or incorrect-model return.
This fee is intended to contribute toward return handling, inspection, inventory processing, and restocking costs. It is not intended to apply to verified defective products or to reduce any refund or remedy required by applicable law.
Any fee will be disclosed and applied in accordance with the terms presented for the transaction and the law applicable to the customer.
4.2 Return Shipping
Customers are responsible for return shipping costs for eligible non-defective returns unless we agree otherwise or applicable law requires us to cover those costs.
Please contact us before arranging shipment so that we can confirm the correct destination and instructions.
4.3 Replacement with a Different Model
If you would prefer a different model rather than a refund, contact us before placing or dispatching a replacement order.
Any replacement product, price difference, and additional shipping fee must be confirmed with our team before shipment. Additional shipping charges may apply where permitted by applicable law.
We recommend checking device compatibility, model numbers, dimensions, and product specifications before ordering.
5. Product Condition and Original Packaging
For eligible non-defective returns, products should be unused, unworn where applicable, unwashed, and in their original, resalable condition.
Please return all relevant accessories, manuals, labels, and included components.
Packaging requirements
* Open the outer shipping carton or mailing bag carefully.
* Avoid using scissors or sharp tools in a way that cuts or damages the original retail packaging.
* Keep the retail box, labels, accessories, and product presentation in good condition.
* Products with missing components or avoidable damage may be subject to a condition assessment.
Cleanliness and signs of use
For wearable technology and accessories, please take care to avoid stains, makeup, deodorant, perfume, odors, or other avoidable contamination.
When testing electronics such as keyboards, chargers, and other gadgets, handle them carefully and keep liquids away from the product.
How packaging and condition affect a return
For voluntary change-of-mind returns, damage to the retail packaging or a reduction in resale value may affect eligibility or the refund amount where permitted by applicable law.
However, cut packaging, reasonable inspection, or signs of handling do not automatically eliminate rights relating to defective products or other non-excludable statutory rights. Each claim will be assessed in context.
6. Non-Returnable Products and Exceptions
The following are generally excluded from standard change-of-mind returns, subject to applicable law and any separate written agreement:
* Personalized and OEM/ODM products: Products customized to customer specifications, including custom branding, printing, engraving, artwork, or packaging.
* Products outside the standard 30-day window: Standard voluntary return requests made after the return period.
* Products that do not meet return condition requirements: For example, products with avoidable damage, missing components, or substantial use that affects resale value.
These exclusions do not remove remedies that may be available for defective, misdescribed, incorrectly supplied, or otherwise non-compliant products under applicable law or an agreed contract.
For wholesale, bulk, and customized orders, customers should review and approve product specifications, samples, artwork, compatibility, quantities, and acceptance criteria before confirming production.
7. Global Return Locations
ultramarine technology co., limited coordinates returns through designated locations in Hong Kong, mainland China, and selected international destinations.
Please do not send a return without contacting us first. Email sales@ultramarinetechnology.com with your order number and reason for return. We will confirm the authorized destination and shipping instructions for your specific case.
The following are the return-location addresses provided by the Company. The address assigned to an order depends on the applicable logistics arrangement and must be confirmed by our team before dispatch.
Hong Kong — Primary Return Center
Ultramarine Technology Returns
Flat 2, 3/F. Ruby Commercial Building, 480 Nathan Road, Kowloon, Hong Kong
China — Shenzhen
104,105,106-Buiding, Saige Keijiyuan,Huaqiang North Street, Fu Tian District, Shenzhen, Guangdong Province
Australia
PO Box 6014, Chullora, NSW 1405
New Zealand
PO Box 210075, Auckland, 2145
Canada
Unit 16-17, 3495 Laird road, Mississauge, Ontario L5L 5S5
United Kingdom
59 crew, Cou-pent, Van 81, Drop 56, C-round 734
United Arab Emirates
Manzana 008, 54990, Tultepec. Mex CHZ
United States
17256 S Main St, Gardena, CA 90248
France
HK16080002 Sodexi Cargo 6 2 Rue Des Voyelles 95723 Roissy
Germany
UBI Logistics 6538,C / O Hermes GmbH,Cargo
Italy
MITTENTE SENGI15 Unit 04,7F Bright Way 33 Mong Kok Rd KL., Agrigento
Mexico
Located SCM From HULI, Aguascalientes
Spain
CAM-2 RETURNS UBI Ctra. Villaverde-Vallecas km. 3.5 Nave S-9B (C.T.M.) 28070 Madrid, A Coruña
Belgium
PO Box 9333, 1934 City EMC Brucargo
Return address instructions
1. Contact us before shipping and obtain written return authorization.
2. Wait for confirmation of the address assigned to your order.
3. Follow our instructions for packaging, tracking, customs declarations, and shipping.
4. Include your order number and return authorization information as instructed.
5. Retain your shipping receipt and tracking number until the case is resolved.
Do not assume that the nearest listed address is the correct destination for your order. A listed address is a designated return destination, not necessarily the Company’s registered office or legal business address.
8. Return Shipping, Tracking, and Lost Packages
We strongly recommend using a trackable shipping service and keeping proof of shipment.
For customer-arranged returns, please monitor tracking until delivery is confirmed.
Responsibility for a return parcel that is lost, delayed, damaged, or misdirected depends on the shipping arrangement, who selected or paid for the carrier, the available tracking evidence, and applicable law.
If a carrier marks a parcel as delivered but we cannot locate it, please contact us with the tracking number and proof of delivery. We will investigate and determine the appropriate next steps.
We cannot guarantee a refund for an item that has not been received or otherwise verified. However, this provision does not exclude any liability or remedy that applies under mandatory law or the agreed shipping arrangement.
Where we provide a prepaid return label or arrange collection, we will handle the return in accordance with the agreed shipping arrangement and applicable legal requirements.
9. Refund Processing
Once a returned product has been received and inspected, or an alternative resolution has been approved:
* Processing time: We generally initiate approved refunds within two business days.
* Refund method: Refunds are normally issued to the original payment method.
* Confirmation: We will send an email confirmation when the refund has been initiated.
* Payment-provider timing: The time taken for funds to appear in your account depends on your bank, card issuer, and payment provider.
* Partial refunds: An applicable restocking fee or a substantiated reduction in product value may affect a voluntary non-defective return refund where permitted by applicable law.
If a refund cannot be issued to the original payment method, we will contact you to agree on an appropriate alternative, subject to payment-provider requirements and applicable law.
The two-business-day period is our standard processing target. Any mandatory legal deadline applicable to a particular refund will take precedence.
10. Three-Month Warranty for All Products
All products sold by ultramarine technology co., limited are covered by a three-month express warranty beginning on the date of delivery.
This express warranty is an additional contractual commitment and is subject to the conditions below and any applicable statutory consumer rights.
What the express warranty covers
The warranty covers qualifying product defects arising under normal, intended use during the three-month express warranty period.
To make a warranty claim, email sales@ultramarinetechnology.com with:
* Your order number.
* The product name and model.
* The date of delivery, if available.
* A description of the problem.
* Supporting photographs or videos where relevant.
Depending on the product and the nature of the issue, we may offer troubleshooting, repair, replacement, refund, or another appropriate remedy under the applicable terms and law.
What the express warranty generally excludes
Unless otherwise required by applicable law, the express warranty does not cover damage caused by:
* Misuse or use contrary to product instructions.
* Unauthorized modification or repair.
* Accidents, impact, or improper installation.
* Liquid exposure contrary to the product specifications.
* Ordinary wear and tear or cosmetic damage arising after delivery that is not caused by a product defect.
We will assess warranty claims individually and may request reasonable evidence to determine the nature and cause of the issue.
Statutory consumer rights remain protected
The three-month express warranty is not a statement that every product is legally required to last only three months.
Where applicable law provides consumer guarantees, remedies, or protection for a period longer than the express warranty, those rights continue according to the relevant law. Expiry of the three-month express warranty does not automatically extinguish any statutory rights.
11. Wholesale, Bulk, and OEM/ODM Orders
Wholesale, bulk, and OEM/ODM orders may be subject to separate quotations, purchase orders, contracts, approved samples, product specifications, inspection criteria, and delivery arrangements.
Before confirming production, customers should review and approve:
* Product models, compatibility, materials, colors, and specifications.
* Quantities, prices, payment terms, and shipping arrangements.
* Branding, artwork, custom packaging, and personalization.
* Samples and any agreed inspection or acceptance criteria.
Customized products are generally not eligible for change-of-mind returns or returns arising solely from customer-approved specifications, except where otherwise agreed or required by applicable law.
If a wholesale or customized order contains a manufacturing defect, material discrepancy, or failure to meet the agreed specifications, contact us promptly with supporting evidence. We will review the claim against the relevant agreement, approved specifications, and applicable law.
The three-month express warranty applies to all products, including products sold through wholesale and OEM/ODM arrangements, subject to the applicable agreement and mandatory law. Where the parties have separately agreed on additional warranty terms, those terms will be read together with this policy.
Nothing in this section excludes any statutory rights that cannot legally be excluded.
12. Return and Refund Process at a Glance
Situation
* Defective or damaged product ——Email order details and supporting evidence —— Assess the claim and propose an appropriate remedy —— Aim to respond within 2 business days —— Covered by us where required by policy or law
* Wrong model or change of mind —— Request return authorization ——Confirm eligibility, applicable fee, and return instructions —— Aim to respond within 2 business days ——Customer pays where permitted
* Unopened and unused product —— Request authorization and follow shipping instructions —— Inspect the product after receipt —— Refund generally initiated within 2 business days after receipt and approval —— Customer pays where permitted
* Customized/OEM product —— Contact us with order details —— Review the agreement and any defect claim —— Depends on the case —— Determined by agreement and applicable law
* Lost or delayed return parcel —— Provide tracking and shipping evidence —— Investigate and determine next steps —— Depends on carrier investigation —— Determined by responsibility and applicable law
* Request after 30 days —— Contact us if there is a product or warranty issue —— Assess contractual, warranty, and statutory rights —— Depends on the case —— Determined by the case and applicable law
These timings describe our standard service process and do not override any mandatory legal deadlines or remedies.
13. International Consumer Protection and Governing Terms
This policy is issued by ultramarine technology co., limited, a company established in Hong Kong SAR.
The Company’s standard commercial terms are designed to provide a consistent return, refund, and warranty process for international customers. The applicable legal framework may nevertheless differ depending on the customer’s location, the nature of the transaction, and the relevant consumer protection laws.
Where Hong Kong law applies, the transaction is subject to the applicable laws and legal requirements of Hong Kong SAR. Where mandatory consumer protection laws in another country or region apply to a transaction, the Company will comply with those requirements.
This includes, where applicable, mandatory consumer rights under the Australian Consumer Law, New Zealand consumer protection legislation, and the consumer protection laws of other countries or regions in which we sell.
Nothing in this policy is intended to exclude, restrict, or modify a consumer guarantee, statutory remedy, or legal protection that cannot lawfully be excluded or limited.
The 30-day standard return window, 20% restocking fee, three-month express warranty, packaging conditions, and return shipping provisions apply only to the extent permitted by the law applicable to the transaction.
Where a provision of this policy conflicts with a mandatory legal requirement, that legal requirement will prevail to the extent of the conflict. The remaining provisions will continue to apply where lawful.
Any separate written agreement, quotation, or purchase order will be read together with this policy and the applicable mandatory law.
14. Contact Us
For return authorization, refund requests, warranty claims, or questions about this policy, please contact:
Legal Company Name: ultramarine technology co., limited
Brand: Ultramarine / Ultramarinelife
Email: sales@ultramarinetechnology.com
Tel / WhatsApp: +86 13528790910
Hong Kong Return Address: Flat 2, 3/F. Ruby Commercial Building, 480 Nathan Road, Kowloon, Hong Kong
Suggested email subject: Return / Refund / Warranty Request – [Your Order Number]
Please include your order number and a clear description of your request so that our team can assist you efficiently.
This policy is intended to explain our standard procedures and contractual commitments. It does not replace applicable legal requirements or constitute a waiver of any non-excludable consumer rights.