Terms of service

1. Introduction

Welcome to Ultramarine Technology.

These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, services, and related content.

The website is operated by ultramarine technology co., limited (“Ultramarine,” “we,” “us,” or “our”), a Hong Kong company. Throughout these Terms, “you” and “your” refer to any person accessing our website, browsing our products, placing an order, or using our services.

By accessing our website or placing an order, you agree to these Terms and any applicable policies referenced herein. If you do not agree, please discontinue use of the website.

These Terms should be read together with our Shipping Policy, Return & Refund Policy, Warranty Policy, and Privacy Policy. Those policies form part of the terms governing your use of our services to the extent permitted by applicable law.

Nothing in these Terms excludes, restricts, or modifies any right, guarantee, or remedy that cannot lawfully be excluded, restricted, or modified under applicable law.

2. Eligibility and Website Use

By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You agree to use our website only for lawful purposes and in accordance with these Terms. You must not:

* Violate applicable laws, regulations, or third-party rights.

* Submit false, misleading, or fraudulent information.

* Interfere with the security, functionality, or normal operation of the website.

* Attempt to gain unauthorized access to our systems, accounts, or data.

* Introduce malicious code, automated attacks, or other harmful technologies.

* Copy, reproduce, distribute, or commercially exploit website content without authorization.

We reserve the right to take reasonable and lawful measures to protect our website, business, customers, and services from misuse.

3. Products, Descriptions, and Availability

Ultramarine offers electronics accessories and related products, which may include phone cases, tablet covers, laptop sleeves, smartwatch accessories, screen protectors, e-reader accessories, gaming-device accessories, and other consumer electronics products.

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and compatibility information are accurate and current. However, display settings, device screens, manufacturing updates, and supplier changes may cause minor differences in presentation or specifications.

Customers should review product descriptions and compatibility information carefully before ordering, particularly where a product is designed for a specific device model, size, generation, or version.

Unless expressly stated otherwise, the sale of an accessory does not imply that Ultramarine is affiliated with, sponsored by, or endorsed by the manufacturer of the compatible device.

We may update product information, discontinue products, or limit availability where reasonably necessary. Such changes will not remove rights already arising under a completed purchase or applicable law.

4. Orders and Contract Formation

Placing an order through our website constitutes an offer to purchase the selected products under the applicable order terms.

An order confirmation email acknowledges receipt of your order but does not necessarily constitute final acceptance where further verification is required. We may need to review payment status, product availability, delivery eligibility, pricing, or suspected fraudulent activity before accepting or fulfilling an order.

Where we cannot accept or fulfil an order, we will take reasonable steps to notify you and refund any amount paid for the unfulfilled order, as appropriate under the circumstances and applicable law.

We reserve the right to correct genuine pricing or listing errors and to address suspected fraud, unauthorized transactions, or technical errors. Where an accepted order is affected, we will handle the issue in accordance with applicable law and communicate with the customer where reasonably possible.

You are responsible for providing accurate billing information, contact details, and delivery information.

5. Prices, Currency, and Payment

Unless otherwise stated, retail shipping rates displayed in our Shipping Policy are in Australian dollars (AUD). Product prices and the currency charged for a particular order will be shown at checkout.

You authorize the applicable payment provider to process the amount due for your order using the payment method selected at checkout.

Orders are subject to successful payment authorization and any applicable fraud or security checks.

You are responsible for ensuring that your payment information is accurate and that you are authorized to use the selected payment method.

For retail orders, checkout availability depends on the shipping arrangements available for the order and destination. Retail orders that successfully complete checkout are shipped under the Delivered Duty Paid (DDP) arrangements described in our Shipping Policy. If DDP is unavailable for an order or destination, checkout payment will not be available for that order.

Any applicable discounts, promotional codes, shipping charges, and other payable amounts will be displayed or applied according to the conditions presented at checkout.

6. Retail Customers and Wholesale Customers

We serve both individual retail customers and business customers, including retailers, distributors, resellers, and other organizations.

Retail Orders

Retail purchases are subject to the product information, checkout terms, Shipping Policy, Return & Refund Policy, Warranty Policy, and any mandatory consumer protections applicable to the transaction.

Wholesale and Business Orders

Wholesale, bulk, and business-to-business orders may be subject to separate quotations, purchase orders, supply agreements, invoices, or other written agreements.

Where a separately signed agreement governs a particular transaction, its specific terms apply to that transaction to the extent of any inconsistency with these general Terms, subject to applicable law.

Wholesale pricing, minimum order quantities, production schedules, freight charges, insurance arrangements, payment terms, and allocation of shipping risks may differ from retail arrangements.

Nothing in these Terms automatically extends a retail promotion, retail shipping commitment, or retail compensation arrangement to a wholesale order unless expressly stated.

7. Shipping, Delivery, and DDP Terms

Our Shipping Policy describes our shipping services, estimated transit times, shipping rates, order processing, tracking, and delivery support.

Retail Shipping

Retail orders are generally processed within 48 hours after order placement, subject to payment verification, product availability, and any necessary order review.

Retail orders are primarily shipped through UBI Smart Parcel services. Standard shipping charges apply unless an eligible free-shipping promotion is successfully applied at checkout.

The retail shipping rates in our Shipping Policy use the applicable 0.5 kg weight threshold and are displayed in Australian dollars.

DDP Shipping

Successfully completed retail orders are shipped under DDP terms. If DDP is unavailable for an order or destination, checkout payment will not be available for that order.

Under the applicable DDP arrangements, we handle the import duties, taxes, and import-clearance obligations covered by those terms.

Delivery Estimates

Delivery times are estimates unless a specific delivery commitment is expressly confirmed for the order. Next-day delivery applies only when the relevant product’s checkout page explicitly confirms that commitment for the applicable order and destination.

Delivery may be affected by customs procedures, weather, carrier operations, peak-season congestion, public holidays, and other circumstances outside our reasonable control.

Wholesale Shipping

Wholesale orders may be shipped through DHL, UPS, FedEx, air freight, or sea freight. Shipping rates, delivery schedules, insurance, and responsibility for loss or damage are determined by the applicable written agreement.

Please refer to our Shipping Policy for complete details.

8. Promotional Codes and Free Shipping

From time to time, we may offer promotional codes, discounts, or shipping promotions.

The free-shipping promotion code PSFSHNEW may be entered at checkout to request the applicable free-shipping discount. The discount applies only when the order meets the promotion’s eligibility requirements and the checkout system successfully applies it.

Promotions may be subject to validity periods, destination restrictions, product exclusions, or other conditions communicated with the offer.

Unless expressly stated otherwise, promotions cannot be exchanged for cash and may not be combined with other offers.

We reserve the right to modify or withdraw a promotion prospectively where permitted by law. Changes will not override rights already established under a completed transaction.

9. Returns, Refunds, and Exchanges

Our Return & Refund Policy explains the procedures and eligibility requirements for returns, refunds, and related requests.

Unless a different arrangement is required by law or expressly agreed for a particular order, our standard return window is 30 days from the date the customer receives the order.

Customers must contact sales@ultramarinetechnology.com before returning a product and obtain authorization and confirmation of the correct return address.

Change-of-Mind Returns

For eligible change-of-mind returns, a 20% restocking fee may apply, calculated on the value of the returned item rather than the original shipping charge, where permitted by applicable law.

Return shipping costs may be the customer’s responsibility for eligible change-of-mind returns.

Defective, Damaged, or Incorrect Products

If a product arrives damaged, is defective, or does not match the order, contact us with the order number and supporting evidence, such as photographs or video where appropriate.

We will review the issue and provide an appropriate resolution in accordance with the Return & Refund Policy, applicable warranty terms, and mandatory consumer protection laws.

The change-of-mind restocking fee does not automatically apply to defective or incorrect products where its application would conflict with applicable law or our stated policy.

Refund Processing

Approved refunds will be processed using the original payment method where practicable, unless otherwise agreed or required by law. The time for the funds to appear in the customer’s account may depend on the payment provider or financial institution.

Nothing in these Terms limits any statutory right to a refund, repair, replacement, cancellation, or other remedy that cannot lawfully be excluded.

10. Shipping Protection and Compensation

Our Shipping Policy sets out the applicable shipping protection and compensation arrangements.

For eligible retail shipments confirmed to have been lost or damaged in transit, Ultramarine provides full compensation equal to the total amount paid for the order. This includes the product price, shipping fee, and any other amounts included in that order payment.

Customers should contact sales@ultramarinetechnology.com with the order number, tracking information, and relevant evidence to initiate a claim.

We will review the claim and arrange the applicable resolution under the Shipping Policy and applicable law.

For wholesale, bulk, and other business-to-business orders, insurance coverage, responsibility for loss or damage, compensation limits, and claims procedures are governed by the written agreement signed by the parties.

This section does not reduce any mandatory rights or remedies available under applicable law.

11. Warranty and Product Support

Our products are covered by a three-month express warranty commencing from the delivery date, subject to the applicable Warranty Policy and product-specific terms.

Customers seeking warranty assistance should contact sales@ultramarinetechnology.com with the order number, product details, a description of the issue, and supporting photographs or video where appropriate.

We will review the issue and advise on the available next steps.

The express warranty is separate from and does not replace, exclude, or limit any statutory consumer guarantees or rights that apply to the product or transaction.

Where applicable law provides rights that continue beyond the express warranty period, those rights remain unaffected.

12. Customized Products and OEM/ODM Orders

We may offer OEM/ODM services, private-label products, branding, customized packaging, and other business-specific product solutions.

Customized orders may require additional sampling, design approval, material sourcing, production, and quality-control processes. Estimated production times are generally 7–45 business days, depending on the project and the agreed specifications.

The final specifications, price, payment schedule, production timeline, intellectual property arrangements, shipping terms, and acceptance criteria should be confirmed in the relevant quotation, purchase order, or written agreement.

Once customized production has started, changes or cancellations may not be possible, subject to the applicable agreement and law.

Customers are responsible for ensuring that logos, designs, trademarks, artwork, and other materials supplied for customization are authorized for use and do not infringe third-party rights.

Any project-specific agreement will govern the relevant customization matters to the extent of any inconsistency with these general Terms, subject to applicable law.

13. Pre-Orders and Product Availability

Some products may be offered for pre-order with estimated availability or dispatch dates displayed on the product page.

Pre-order dates are estimates unless expressly confirmed as binding commitments. Manufacturing, supplier, logistics, or other unforeseen issues may affect availability.

Where an order contains both in-stock and pre-order products, the default shipping arrangement is to dispatch the products together when all items are ready. Split shipments may be available upon request and may involve additional shipping charges.

Selecting express shipping does not shorten the manufacturing or product-availability period.

If we cannot fulfil a pre-order, we will contact the customer and arrange an appropriate outcome, including a refund where applicable.

14. Intellectual Property

All website content, including text, product descriptions, graphics, photographs, logos, page layouts, design elements, and other materials owned or licensed by Ultramarine, is protected by applicable intellectual property laws.

You may access and use the website for personal shopping or legitimate business enquiries. You must not reproduce, republish, modify, distribute, commercially exploit, or create derivative works from our protected materials without prior written authorization, except where permitted by law.

Third-party names, trademarks, and product references remain the property of their respective owners. References to compatible devices or third-party brands are provided for identification and compatibility purposes and do not imply endorsement or affiliation unless expressly stated.

15. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, shipping providers, tracking services, social platforms, and other external websites.

Third-party services are governed by their own terms and privacy policies. We do not control every aspect of their operations, availability, or content.

We are not responsible for third-party services to the extent that responsibility may lawfully be excluded. This provision does not limit any rights or remedies that apply under mandatory law.

16. Privacy and Personal Information

Our collection, use, disclosure, and handling of personal information are described in our Privacy Policy.

By using our website, you acknowledge that personal information may need to be processed for purposes such as order fulfilment, payment processing, shipping, customer support, fraud prevention, warranty administration, and compliance with legal obligations, in accordance with our Privacy Policy and applicable law.

Please review the Privacy Policy for further information about how personal information is handled.

17. Errors, Website Availability, and Security

We make reasonable efforts to keep our website available, secure, and accurate. However, uninterrupted access cannot be guaranteed.

Temporary interruptions may occur due to maintenance, technical issues, third-party services, security measures, or circumstances outside our control.

We may update website content, correct errors, or modify website functionality as reasonably necessary. Such actions do not remove obligations already arising from a completed transaction or rights protected by applicable law.

You agree not to interfere with the website’s operation or attempt to bypass security controls.

18. Limitation of Liability

To the extent permitted by applicable law, Ultramarine is not responsible for indirect or consequential losses that are not reasonably foreseeable and arise from the use of the website or a product transaction.

Nothing in these Terms excludes or limits liability for fraud, deliberate misconduct, or any other liability that cannot legally be excluded or limited.

Where applicable law implies mandatory consumer guarantees or provides non-excludable rights and remedies, those guarantees, rights, and remedies remain in effect.

Any limitation of liability under these Terms applies only to the extent permitted by the law governing the relevant transaction.

19. Indemnity

To the extent permitted by applicable law, you agree to be responsible for losses, liabilities, and reasonable costs directly arising from your unlawful use of the website, your material breach of these Terms, or your infringement of third-party rights.

This provision does not apply to the extent that a loss was caused by our own breach, negligence, unlawful conduct, or other circumstances for which liability cannot legally be excluded.

20. Suspension and Termination

We may reasonably restrict or suspend access to website features or services where necessary to address fraud, security risks, unlawful conduct, misuse, or material breaches of these Terms.

Where appropriate and legally required, we will provide notice or an opportunity to resolve the issue.

Suspension or termination does not remove any payment, refund, consumer, warranty, or other rights and obligations that have already arisen.

21. Governing Law and Consumer Rights

These Terms are issued by ultramarine technology co., limited, a Hong Kong company.

Subject to applicable mandatory law, disputes concerning these Terms will be governed by the laws applicable to the transaction and the relevant legal framework.

Nothing in these Terms is intended to deprive a consumer of protections that cannot lawfully be excluded under the mandatory laws of their country or region. This includes the Australian Consumer Law where it applies to a transaction.

If a provision of these Terms is invalid or unenforceable under applicable law, it will be interpreted or limited to the extent necessary, and the remaining provisions will continue to apply where legally permitted.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices, legal requirements, or website operations.

The updated version will be published on this page with a revised “Last Updated” date.

Changes will apply prospectively to the extent permitted by law. Any rights or obligations already established under an existing order or separate written agreement will be handled in accordance with the applicable agreement and law.

We encourage customers to review this page periodically.

23. Contact Information

If you have questions about these Terms, an order, shipping, returns, refunds, warranties, or business cooperation, please contact us.

ultramarine technology co., limited

* Email: sales@ultramarinetechnology.com

* Phone / WhatsApp: +86 135 2879 0910

* Business Address: Room 2, 3/F, Ruby Commercial Building, 480 Nathan Road, Kowloon, Hong Kong SAR

Email Support Hours: Monday to Friday, 9:00 AM–5:00 PM Sydney time, excluding public holidays.

We aim to respond to email enquiries within two business days.

Thank you for choosing Ultramarine Technology.