Terms of Service – Ultramarine Technology
1. Company & Governing Law
Ultramarine Technology Co., Limited (hereinafter referred to as "we", "us", or "the Company") operates the website ultramarinetechnology.com.
Registered Entity: ULTRAMARINE TECHNOLOGY CO., LIMITED (群青科技有限公司)
Registration No.: 59803663 (Hong Kong)
Registered Address: Flat 2, 3/F, Ruby Commercial Building, 480 Nathan Road, Kowloon, Hong Kong SAR.
Operations Address: Futian District, Huaqiang North, Shenzhen, Guangdong, China.
Jurisdiction: These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
2. Payments & Pricing
We utilize industry-standard secure payment gateways to protect your transactions.
Accepted Methods: PayPal, Shopify Payments, eWay (Visa, MasterCard, Amex).
Currency: We support multi-currency settlement. Prices displayed exclude local import duties, taxes (VAT/GST), and customs clearance fees unless explicitly stated.
Order Cancellation: You may cancel your order prior to dispatch. Once the order status changes to "Shipped," cancellation is no longer permitted.
3. Shipping & Delivery
We partner with UBI Smart Parcel to ensure global delivery.
Dispatch Window: Orders are typically processed within 24-48 hours.
Estimated Delivery: Delivery times are estimates (refer to our Shipping Policy). We are not liable for delays caused by customs, natural disasters, or carrier disruptions.
Address Accuracy: You are responsible for providing the correct shipping address. We cannot refund or reship orders lost due to incorrect address entries.
Local Pickup: We do not offer local pickup at our registered or operations addresses unless a formal appointment is booked via our Contact Page.
4. Returns & Refunds (The 30-Day Guarantee)
We stand by our product quality. Our full policy is detailed on our Return Policy Page.
Window: Returns must be initiated within 30 days of delivery.
Condition: Items must be in resalable condition (original packaging intact, no scissor cuts).
Defective Items: We cover return shipping and offer a full refund or replacement.
Change of Mind / Wrong Model: Subject to a 20% restocking fee. Customer covers return shipping.
Return Shipping: We strongly advise using a tracked and insured service. We are not liable for items lost in return transit.
5. Warranty Guidelines
All products come with a 30-day limited warranty against manufacturing defects.
Coverage: Functional defects (e.g., buttons not working, battery failure).
Exclusions: Physical damage (drops, water ingress beyond IP rating), modifications, or signs of industrial/commercial abuse.
Remedy: At our discretion, we will repair, replace, or refund the defective unit.
6. Intellectual Property (IP) & Images
Copyright: All website content, designs, and product images are the exclusive property of Ultramarine Technology. Unauthorized reproduction is prohibited.
Usage: Product images are for illustrative purposes. Colors may vary due to monitor settings. If using our images for marketing, please credit: "Source: Ultramarine Technology".
Trademarks: "Ultramarine Technology" and associated logos are our registered trademarks.
7. Fraud Prevention & Risk Management
To protect our business and customers:
Verification: We reserve the right to cancel orders where the billing name does not match the cardholder's name or if the order is flagged as high-risk by our fraud detection system.
Wholesale Accounts: Bulk orders may require additional verification (ID/Business License).
8. Limitation of Liability
To the fullest extent permitted by law:
Our liability is limited to the value of the goods purchased.
We are not liable for indirect, incidental, or consequential damages (including loss of profits, business interruption, or data loss).
