Quick Help Directory
Before you contact us, find instant answers below:
FAQ Order & Shipping (Most Common)
Where is my order?
---Track via https://www.17track.net/en using the number in your dispatch email.
Shipping Time?
---We offer 4 tiers (Express 4-6 days, Priority 5-7 days, Standard 5-10 days, Economy 10-25 days). See our Shipping Policy.
Processing Time?
---Orders ship within 24-48 hours. You'll get a tracking email once dispatched.
DDP/Duties?
---For most destinations, taxes are calculated at checkout. No surprise fees on delivery.
Returns & Warranty
30-Day Guarantee: Return for refund/replacement within 30 days if defective or unused (resalable condition).
Defective Items: We cover return shipping + full refund or free
Wrong Model/Change of Mind: 20% restocking fee applies. Customer covers return shipping.
Warranty: 30-day limited warranty against manufacturing defects. See Warranty Guidelines.
Wholesale & OEM
MOQ: As low as 50 units for select SKUs. Custom OEM MOQ varies by product.
Customization: We support logo printing, packaging, color/material changes, and firmware tuning.
Quotes: Email: sales@ultramarinetechnology.com with your requirements for a fast response.
Sampling: Samples available (cost + shipping). Deducted from bulk order if MOQ met.
Contact Channels
Choose the fastest way to reach us:
|
Need Help With... |
Best Channel |
Response Time |
|
Order Status / Returns |
Email: sales@ultramarinetechnology.com |
< 24 Hours |
|
Wholesale / OEM Quotes |
WhatsApp: +86 13528790910 |
< 12 Hours |
|
Urgent Live Chat |
Shopify Inbox / Website Chat |
Mon-Fri, 9AM-5PM GMT |
Important: Include your Order Number and Photos/Videos for faster resolution.
Global Support Hubs
We provide localized support across key markets:
|
Region |
Contact Point |
Address (Returns/Logistics) |
|
Hong Kong (HQ) |
+86 13528790910 |
Room 2, 3/F, Ruby Commercial Building, 480 Nathan Road, Kowloon |
|
Shenzhen (Ops) |
+86 135 2879 0910 |
Huaqiang North, Futian District |
|
Australia |
Shopify Inbox |
PO Box 6014, Chullora, NSW 1405 |
|
USA |
Shopify Inbox |
17256 S Main St, Gardena, CA 90248 |
|
UK |
Shopify Inbox |
59 crew, Cou-pent, Van 81, Drop 56, C-round 734 |
Service Commitment
We stand behind every product and partnership:
2-Day Resolution: Most inquiries resolved within 2 business days
Transparent Process: No hidden fees, clear RMA instructions
Secure Handling: All returns tracked and insured
B2B Focus: Dedicated support for distributors and influencers
Still Need Help?
[Send Us a Message] [Get a Wholesale Quote] [Track My Order]
