Ultramarine Technology - FAQ
What's the wholesale price?
---Contact sales (Online or Emails). Support Drop Shipping.
Is everything in stock?
---Yes. Everything at Stocking.
What's the shipping time?
1.UBI Smart Express (4-6 Business Days)
2.UBI Smart Priority (5-7 Business Days )
3.UBI Smart Parcel Standard (5-10 Business Days)
4.UBI Smart Parcel (10-25 Business Days)
5.DHL/UPS/Fedex Express (3-5 Business Days)
When will I get a shipping tracking?
---Ship within 72 hours after payment done. During this period, you will receive a shipping email with Tracking.
What's FREE SHIPPING discount codes?
--- “NEWCFREESHIP” at checkout.
Orders Tracking Inqury?
---https://www.17track.net/en (all transportation channels)
When will I get an invoice?
---Invoices will send by Email when your order done. Environmental demand are not printed and shipped with the orders. There is also a download link in the order confirmation email.
Is GST included?
---NO, is not include the GST 10% or any others Taxes
Is there any color difference?
---Product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colors of products may also appear different to those shown on the site.
Why hasn't my order has arrived yet?
---In the event that any items are lost or damaged during transit, please lodge a email with us at sales@ultramarinetechnology.com
It could be a number of reasons. We find it is usually one of the following:
Lost mail
Delayed mail
Incorrect address
Incomplete address
No calling card left by postal contractor
If an item takes longer than 30 days to arrive we’ll reship or refund. extra send a gift for apologies.
My order is late, now what?
---Almost the address have problem made us canot ship out the parcel. But we always send the email, so please check your mail and contact with us.
How and when do I get a refund?
---Refunds are processed using the method the purchase was originally made - VISA, Mastercard or Paypal.
How do I process a warranty claim?
---If the item you received is faulty, please accept our sincere apologies for the inconvenience. Please e-mail sales@ultramarinetechnology.com quoting your name, order number and details of the product received and send video or photo evidence of the fault and we will rectify doing replace or refund.
GIFT WITH PURCHASE & PROMOTION
This promotion is for a limited time only and will commence Monday 5th March at 8:00am AEST. Ending on Friday 1st December at 9:00am AEST or once stock of the exclusive gift is unavailable. To receive the exclusive gift, the following conditions must be met:
1. You are a new subscriber to our mailing list
2. This is your first purchase on our website - https://ultramarinetechnology.com/ (including all domains)
3. You apply the exclusive welcome discount code received (this exclusive code is unique and can only be applied to your first order)
4. You meet the order threshold after your welcome discount is applied at $200.
5. The exclusive item has been added to your cart (link available via welcome email).
Once the exclusive gift is added to your cart and all requirements are met from above, the cost of the item will be deducted from your order and shown free within your basket.
Please note - this offer cannot be applied retrospectively and is valid only on orders placed during the promotional period. This welcome offer cannot be used in conjunction with any other offer. It is only eligible on full-priced items and on your first order. To receive this offer a valid email address must be provided.
For more information please review our Terms of Service. If you have any questions regarding the promotion or promotional terms please contact customer service at info@ultramarinetechnology.com
