Refunds Policy

Our friendly customer service team will always do their best to process all refunds swiftly.

Please note that refunds can only be processed to the original payment method - VISA, Mastercard or Paypal. Ultramarine Technology cannot guarantee how long it will take for a refund to show on your account, as this is controlled by the card issuer. (But as our experience, all payment will coming within 1-2 (business days)

Such as:
1. Faulty items will need photos or videos submitted with a email and negotiate a full refund.
2. Incorrect items will need photos submitted with a email and negotiate a full refund.
3. Customer error selection will need the items returned, negotiate a refund, but Non-refundable freight, and extra charge 25% re-stocking fee.
4. Customer exchange mind will need the items returned negotiate a refund, but Non-refundable freight, and extra charge 25% re-stocking fee.
5. Lost or excessively delayed mail is refunded after 30 days. The items usually may be kept.
6. Your item will by dispatched to the address used at check out.
Based on the above, we will agree with you whether or not issue a full refund Or partial refund. inspecting and approving the returned products.

Understanding Restocking Fees 25%
Higher inventory costs affect our company's ability to service customers in a competitive and cost-efficient manner. Therefore, charging restocking fees is the impetus Ultramarine Technology needs to continue to provide products at a competitive price. When it comes to small business inventory management, restocking fees just come with the territory. Granted, it's a touchy subject and companies would love to get away with not having to pay a restocking fee. However, there are valid reasons to charge your customers for returning product.

Please be sure ultramarinetechnology.com (The "Website") Company Collection account.
China Paypal Account：361758267@qq.com
Account Name：（深圳市群青科技有限公司）Shenzhen Ultramarine Technology Co., Ltd / Shenzhen Qun Qing Keji Youxian Gongsi
Hongkong Paypal Account : 158128878@qq.com
Account Name：（群青科技有限公司）Ultramarine Technology Co., Ltd

Shopify Payment:
Visa, Master, Amex, Apple pay, Google Pay, Shop Pay, Union Pay, Paypal

Bank Transfer Payment:
Account Name: ULTRAMARINE TECHNOLOGY CO., LIMITED
Bank Account No.: 801 209933 838
Beneficiary Bank Name: HSBC
Band Code: 004
Beneficiary Account Address: 1 Queen's Road Central. Hongkong
Swift Code: HSBCHKHHHKH

We can be trusted! Every Payment must be Valued.
Ultramarine Technology
(HK) ROOM 2, 3/F, Ruby Commercial Building, 480 Nathan Road, Kowloon, Hong Kong SAR
(CN) A2905,Dongfang Shidai Square, Huaqiang Road, Futian District, Shenzhen City, Guangdong Province, China
(AU) PO Box 6014 Chullora NSW 1405, Australia
Tel: 0086-13528790910
sales@ultramarinetechnology.com / info@ultramarinetechnology.com