Returns Policy

We accept returns for all purchases that reach us within 30 days of the original delivery date. We can only accept non faulty items returned to us within reasonable time and in resalable condition. All items must be returned to us before a refund or replacement is issued.
*Exclusions apply, please see below.

If you need to return an item, please do get in touch via email at info@ultramarinetechnology.com stating your order number and reason for the return. Our committed customer service team will be happy to help with your request.

CN RETURNS
We are pleased to offer free returns for all full price items purchased within the CN.

INTERNATIONAL RETURNS
Transportation costs based on inventory, we do not offer free returns for orders outside the CN. Please note that it is the responsibility of the purchaser to cover the cost of the return shipment to the CN.

Ultramarine Technology cannot be held responsible or liable if returned products are lost or misdirected in transit. In order to make sure your return reaches us safely, we strongly advise you use an insured and tracked service.

We are unable to accept returned full price products that reach us more than 30 days after the original delivery date, or sale products that reach us more than 14 days after the original delivery date. Please do make sure that we can process your return quickly and easily by ensuring that all products are returned in their original condition and packaging.

CARE & PACKAGING FOR RETURNS
We take great pride in providing luxury products of the highest quality, and work hard to make sure that these are beautifully wrapped and carefully packaged when they reach you.

Please pay special attention to the packing of any bags with a chain strap. When despatched, we rigorously pack the chain in such a way that it does not mark the leather – we kindly ask that you do the same when returning the item to us, as we will not be able to issue a refund on damaged items.

KEYBOARD, HOLDERS, BAGS
We hope you enjoy your Ultramarine Technology Keyboards Holders Bags for years to come, and have included a care guide in package & with your recent purchase. We are unable to accept any returns for Deemed to be wilful, except in cases where the item is faulty or received damaged & we have been notified within 90 days of original delivery date. Requests outside of this date for Keyboard Holders Bags will be reviewed on a case-by-case basis.

CASES, COVERS, SCREEN PROTECTORS, CABLES, CHARGERS
For all other items (Cases, Covers, Screen Protectors, Cables. Chargers......) we accept returns for all full priced items that reach us within 30 days of the original delivery date, and sale items that reach us within 7 days of the original delivery date. In the unlikely event your item is faulty or damaged upon receiving, please get in touch with our team, info@ultramarinetechnology.com. There is no warranty period, and all defected items will be assessed by our team.

PERSONALISED PRODUCTS
Due to the nature of personalised items, returns, changes or cancellations are not accepted once an order has been placed.
Please note, all sales of personalised items are final. These items may not be exchanged or returned. This does not affect your statutory rights.

EXCHANGES
Donot worry, we are able to offer exchanges always.
If you change your mind and wish to exchange a product, And fit for re-sale. we will only accept products returned to us in their original condition. Please return the product with reasonable time (accepted 7 days only) Attention Please: We will charge extra 25% restocking fee after except for compensation product price difference

ANOTHER SITUATION
If you donot want have it that It's not about product issues or our service issues. Please return the product with reasonable time (accepted 7 days only) Attention Please: We will charge extra 25% restocking fee, And shipping cost will not refundable. The refund execution will doing within 1-2 (business days) after we received the return back parcel.

FAULTY ITEMS
All Ultramarine Technology products are skilfully production to the highest standards, but as with anything made by hand from natural materials, we know that on the rarest of occasions, faults can occur.

We always want to be there to assist you, so in the unlikely event that a manufacturing fault arises within a period of 3 months after the date of purchase, we are happy to either repair, replace or refund the item - at no additional cost to the purchaser.

Proof of purchase from ultramarinetechnology.com (The "Website") or one of our standalone boutiques will be required, as all items purchased from one of our wholesale partners must be returned directly to them.

In cases of wear and tear, where a fault has occurred through general use, we ask that you get in touch to discuss whether a repair, at a cost to the purchaser, is possible.

This does not affect your statutory rights.

For example you got faulty item. Please accept our sincere apologies for the inconvenience. Please submit a support message via our contact page on button page (shopify inbox). We will then advise on how to proceed. We can only accept non faulty items returned to us within reasonable time and in resalable condition. (limited 30 days from signature) Free return shipping, No restocking fee, And fit for re-sale unless we have been given prior notice that an item is faulty. Delivery charges are refundable if you show us shipping receipt if you paid. Faulty items we received or offered return back tracking to us. We can do refunds within 1-2 ( Business Days) or Re-ship one in 1-2 ( Business Days). You will received the new parcel within 2-8 ( Business Days)

DELAY
If your order not arrival over 30 days, Please accept our sincere apologies for the inconvenience, If parcel still in transit and delivery soon, we refunds 10% Fees for compensation. Or arrange re-ship, or refund service.